Bliss of London/Pletch Eventing and Saddle Fitting

Saddle Terms and Conditions of Sale on New, Demo, and Used Saddles

The terms and conditions below are applicable to every appointment or site visit.

PAYMENT

All visits and saddle assessments are chargeable and must be paid in full at the time of the consultation at the pre-advised rate, or within 7 days of post appointment invoicing.

APPOINTMENT CANCELLATIONS

Local appointments within 75 miles of Lafayette, IN must allow 1 day cancellation notice and traveling appointments with overnights outside of this area must allow 7 days notice. Failure to provide notice will require you to pay the trip charge and saddle evaluation fee of $50.

FITTING AND FLOCKING

Customer understands saddle flocking and the horse’s conformation can change quickly. Additional adjustments will be required. New saddles should be rechecked and flocked within 15-45 rides of purchase. The customer will be responsible for additional appointment fees should the fit need adjusted. Pads and shims may be necessary especially in the case of a remedial fit. This will be discussed at the time of fitting. The horse’s clinical history should be disclosed, as some conditions (such as lameness) can affect saddle fit. It is the client’s responsibility to maintain their saddle and schedule regular saddle fitting appointments when necessary. This includes but is not limited to, when a horse changes workload, environment, diet, experiences any lameness or suffers any illness. Many factors can affect the fit of the saddle so regular monitoring of the horse’s weight, soundness and condition is essential for optimum, long term fit.

CUSTOM SADDLES

A 50% deposit is required upfront for all saddle orders. The 50% balance of the saddle plus tax(if applicable), as well as any extras such as cantle or leather/bling upgrades, are due on delivery. This time frame will be discussed at order. Due to the handmade nature of each saddle there may be variations in each finished piece (e.g. grain of leather, color of leather, etc) and we reserve the right to make slight alterations which may be required and deemed necessary during manufacture.

WARRANTY

Saddles come with a 1 year warranty against manufacturer defects, a 10 year warranty on wood trees, 5 years on adjustable trees- excluding damage due to buyer neglect or damage. Saddles MUST be registered through the Bliss of London website within 60 days for warranty to apply. Any unauthorized repair or alterations will void warranties.

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SADDLE RETURN POLICY

Upon receiving the saddle, buyer has 3 days to trial the saddle. Should buyer not be happy with the fit of the saddle, it can be returned at buyer’s expense within the 5 days to Gina Pletch for a refund. The appointment, mileage and fitting service fees are non-refundable and will be deducted from the returned payment. A 5% restocking fee will also be implemented and deducted from return payment. Saddle must be returned in new condition, clean and free of damage. A $75 cleaning fee will be applied should the saddle or cover need cleaning. Damages will be deducted accordingly. After the 5 days, a refund will not be offered. The saddle can be sold on consignment for a 20% commission.

Mileage: .60/mile Demo appt $200 Delivery appt $200

* When notice of the saddles upcoming shipment from England is received from Bliss, a delivery appointment will be scheduled. Trip and adjustment fees do not apply.

* It is normal practice to recheck your saddle fit in 6-10 weeks or 15-45 rides. If you have any concerns in the meantime please contact me. Trip and adjustment fees do apply.

* Please remember that time of year, work program, or change in barns can,in some circumstances, have an effect on saddle fit. It is good management to monitor your own fit at regular intervals.

* We will continue to service your saddle on regular intervals. This will be discussed at your first 6-10 week check. Time frames vary with each horse and range from 3 mo-12 mo. It is your responsibility to arrange this. Fitting charges will be applied. If you have any concerns over the fit please do contact us in the first instance.

LIMITATION OF LIABILITY

Customer understands and agrees that horseback riding is an inherently dangerous sport, and that tack or equipment failure could result in catastrophic injury to or death. Customer agrees that customer is solely responsible for inspecting all tack and equipment, including any saddles, prior to each use to ensure that such tack and equipment are in good repair and in sound condition. Customer is solely responsible for ensuring that such saddle properly fits the equine and its rider and is in good working condition. If saddle fit is not fitting or sound, Customer understands that it is Customer’s sole responsibility not to use such saddle until the fit can be adjusted or saddle repaired. Under no circumstances shall Gina Pletch or Bliss of London be liable to any Customer for any special or consequential damages, including but not limited to medical or veterinary expenses.

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Saddle Fitting Appointment T&C